Let clients know that the cost of Akismet is $5 a month and because of the way that Akismet is handled through WordPress.com, we need to use their own WordPress.com account and their own credit card for this particular plugin. Ask the client if they have a WordPress.com login. Clients with a WordPress.com Login If…
As we all know, passwords and other sensitive items should never be sent through email. Our clients do not always understand this, so it is our job to educate and model this for them. Whenever a client wants to send us information, or when we send information, we should encourage them to use the “one-time secret”…
Preventing/ Limiting Spam Email Strategies ***To go directly to the procedures, scroll down to the next section. Background Information Forms are necessary to keep live emails off web-sites but are now routinely the target of auto-filling bots that spam the client through their forms. While there is no easy way to stop human spammers, there…
When a client submits a ticket with concern over their site speed, the first thing we need to do is to run these three page-speed tests: After you run each test, you will get a url with the results. Paste each result in a note and then assign the ticket to a senior dev. (Stefano…
Tutorial Video
Does RadiateWP offer hosting only service? RadiateWP does not generally offer a hosting only option, but does so under special circumstances. Some special cases would be things like a future maintenance and support client that currently has it’s site under development and needs to host the in-progress site with us, or a standard client who…
Here is the flow of how our privacy policy statement service works: We have 4 pages on our website that go into detail on the policy statements. When a client purchases this service: Adding the Policy
We have a password-protected page at https://radiatewp.com/wordpress-101-course/ that consists of a series of basic WordPress tutorial videos. To access this page, use the password: Rad8_Positivity. (case sensitive)
NOTE – An update to this policy is coming as we are moving to Fathom Analytics. Check with Carol or Jermey before following this policy. To check for Analytics on website If Analytics is already present: use saved reply “no access to analytics” OR “Google analytics – need access” If Analytics is not present: 1. Go…