Help Scout Tags
We currently have a number of tags in use for our tickets… There is a method to the color scheme, which will change a bit once the color choices are expanded by Help Scout.
Installing WP101 Plugin
*Note – Installing this plugin is classified as support.
Using the Line2 Phone System
The phone number for RWP is 480-485-8784. ******New**** To log into WPEngine, we now have 2 factor authentication which means you have to check the Line2 text message. There is both a mobile app and a desktop app. that are very convenient to use once you have added them to your phone and computer. Website…
Adding Akismet to a Client Site
Let clients know that the cost of Akismet is $5 a month and because of the way that Akismet is handled through WordPress.com, we need to use their own WordPress.com account and their own credit card for this particular plugin. Ask the client if they have a WordPress.com login. Clients with a WordPress.com Login If…
Sharing and receiving passwords and sensitive info
As we all know, passwords and other sensitive items should never be sent through email. Our clients do not always understand this, so it is our job to educate and model this for them. Whenever a client wants to send us information, or when we send information, we should encourage them to use the “one-time secret”…
Preventing Website Spam
Preventing/ Limiting Spam Email Strategies ***To go directly to the procedures, scroll down to the next section. Background Information Forms are necessary to keep live emails off web-sites but are now routinely the target of auto-filling bots that spam the client through their forms. While there is no easy way to stop human spammers, there…
Increase Site Speed and Performance (Page loading slow)
When a client submits a ticket with concern over their site speed, the first thing we need to do is to run these three page-speed tests: After you run each test, you will get a url with the results. Paste each result in a note and then assign the ticket to a senior dev. (Stefano…
WP Engine copying between environments
https://www.loom.com/share/00eac25a3c99497aafb8bbf6990ea4fc
Adding 301 Redirects
Can someone please write this SOP (Standard Operating Procedure)? We typically use the redirects at the server level on WPE Portal. When you do the redirects there, it has information about regex which can be confusing. Can one of the devs create a SOP on how to do standard 301 redirects here so that the non-devs…
Mark 404’s as Fixed in Google Search Console
Mark 404’s as Fixed in Google Search Console