The phone number for RWP is 480-485-8784. ******New**** To log into WPEngine, we now have 2 factor authentication which means you have to check the Line2 text message. There is both a mobile app and a desktop app. that are very convenient to use once you have added them to your phone and computer. Website…
Let clients know that the cost of Akismet is $5 a month and because of the way that Akismet is handled through WordPress.com, we need to use their own WordPress.com account and their own credit card for this particular plugin. Ask the client if they have a WordPress.com login. Clients with a WordPress.com Login If…
As we all know, passwords and other sensitive items should never be sent through email. Our clients do not always understand this, so it is our job to educate and model this for them. Whenever a client wants to send us information, or when we send information, we should encourage them to use the “one-time secret”…
Can someone please write this SOP (Standard Operating Procedure)? We typically use the redirects at the server level on WPE Portal. When you do the redirects there, it has information about regex which can be confusing. Can one of the devs create a SOP on how to do standard 301 redirects here so that the non-devs…
3. Look for the user table and click on it. 4. We are going to use “wpengine” user as an example. Now click on “Edit.” 5. The next step is deleting the “user_pass” field and type in a new password. You can use a password generator (In my case I use “password factory”). 6. Logging out…
Monthly Reports typically go out on the 5th of the month. Many parts are automated, and using keyboard shortcuts allows for sending these most quickly, the process is as follows: 9/5/24: Video below explains an update to the process of sending reports from 10/2/20. While the process described is still relevant, the explanations and examples are…
We currently use the Meet Edgar tool for scheduling and automating social media posts for RadiateWP. Here’s a few videos that give a quick overview on how we use the tool: pw: radiatewp
Many clients come to our service with security plugins (like Wordfence, WP Security, iThemes security, etc). Sometimes they have 2FA (2-factor authentication) enabled. At RadiateWP, once we move the websites to our hosting provider, WP Engine, we often disable and remove those plugins. Here’s why: Most of the clients are coming from a non-managed hosting…
This is primarily for people on the content team who help create and edit the content that we do for RadiateWP. But anyone with an idea for content can submit an idea for a blog post. Go to the “Content, Submission, Review and Deploy” Asana project and go to the column titled “ideas” and duplicate the New Idea…
YouTube video has a good 30 minutes book summary of the book Traction by Gino Wickman.