Sometimes your browser will “cache” (or store) a version of your website and it will continue to show the old version. If this happens, just open the site in an “incognito window”. Below are the instructions for opening a link in “incognito mode” aka “incog”. Chrome Instructions Safari Instructions Firefox Instructions
Purchasing support blocks can save money. By purchasing a block of support hours, you can get the hours at a lower hourly fee. And these hours never expire, until you leave us as a client. If you have multiple websites with us and one cancels, you can transfer any unused support purchased to an active…
If you have a newly redesigned site that you wish to launch in place of your current site, here is the step-by-step process for launching that new site. Please note that it is crucial that you give us at least 7 days’ notice so that we can make certain that your new site is launched…
To add an additional website plan, simply go to clients.radiatewp.com and log into your client portal. If you do not remember your password, simply click “forgot password” and enter your email address and go through the reset password procedure. Once you log in, go to “Client Portal” and then click “Add Website”.
RadiateWP Knowledgebase
RadiateWP uses a service by Termageddon to manage all of our privacy policies, terms of service, and legal website documents. This service not only provides the policy based on an exhaustive interview form, but it also provides ongoing monitoring of new laws and required changes needed for the policy statements. To sign up through RadiateWP,…
To reset your password, follow the steps below. Go to your website and add /wp-admin to the end of the url. (for example, if your domain name is ” ilovepuppies.com” then go to “ilovepuppies.com/wp-admin” and click the lost my password link. Enter your username or email address and you will get an email with a link to reset…
RadiateWP has a background process set up for most plugins and themes that are updated continually. If a plugin or theme has a history of causing issues with updates, it may require some extra hand-holding, where we turn off automatic updates and handle it manually, and do update on that plugin/theme less frequently. This is…
We care about the safety and integrity of your logins because these user names and passwords are sensitive information that should be carefully guarded. That is why we do not want you to send them to us in an email. We recommend the following options:
View this video to see the RadiateWP Help Center RadiateWP Help Center