The issues: We are moving all of our clients to Fathom Analytics from Google analytics due to GDPR. At the same time that we are doing this, we are changing our pricing structure. The new pricing structure will look at plans through a “maintain”, “growth”, and “support” and “team” model. New Pricing Here are the…
We provide monthly reports to our clients that list all work done in the previous calendar month. However, there are some rare occasions when a client wants a detailed invoice of all tasks performed and costs spanning over multiple months. Payment Information There is a template for the detailed invoice located here. The information in the green box includes…
Using Hello Sign App Go to Hellosign.com and log in using the Google Single Sign-on with [email protected] email address. This video will walk you through how to use Hello Sign to create the change order. Link to Video Sample Change Order Wording While the app has most of the change order prepared, you will have…
Some clients have multiple websites and the subscription product pricing in Stripe may have a quantity higher than 1 for an Add-on plan, or have multiple different subscriptions with only 1 that is full price. Which site is full price and which are “Add-on” pricing can change based on the quantity of websites on plans….
To view the subscription details for a client’s website, such as their plan bill amount, or any upcoming invoice items (plugins, support overage, domains, etc.), follow these steps: Note: If you are confused on which plan the site is subscribed to (Add-on pricing or not), check the document Clients with Multiple Websites and How Add-on Pricing…
We use a service called Markup.io to make it easy for people to give us feedback on a site. The video below demonstrates how to use it. You will be given a special link to provide the feedback. This service does not require you to sign up. However, there is an option for you to…
Video Tutorial