NOTE – An update to this policy is coming as we are moving to Fathom Analytics. Check with Carol or Jermey before following this policy. To check for Analytics on website If Analytics is already present: use saved reply “no access to analytics” OR “Google analytics – need access” If Analytics is not present: 1. Go…
We provide monthly reports to our clients that list all work done in the previous calendar month. However, there are some rare occasions when a client wants a detailed invoice of all tasks performed and costs spanning over multiple months. Payment Information There is a template for the detailed invoice located here. The information in the green box includes…
Block patterns are best for sites where you want the same layout, but the content will change. Reuseable blocks are best for blocks where the content should be the same globally across the site and if anything changes on one page, then it changes on all pages. View video below for a tutorial.
Fluent Booking functions like Calendly. Here are the instructions for setting up Fluent Booking. Important Prerequisites: 1. The person must already have a WordPress user account. It can be a contributor-level access. 2. The email associated must be a Radiatewp.com email. 3. A radiatewp.com email address can easily be attained with an alias using the…
Some clients have multiple websites and the subscription product pricing in Stripe may have a quantity higher than 1 for an Add-on plan, or have multiple different subscriptions with only 1 that is full price. Which site is full price and which are “Add-on” pricing can change based on the quantity of websites on plans….
We use a service called Markup.io to make it easy for people to give us feedback on a site. The video below demonstrates how to use it. You will be given a special link to provide the feedback. This service does not require you to sign up. However, there is an option for you to…
Video Tutorial
New Process – Launched 6/24/24 Annual Site Audits Each client on the higher two plans receives an Annual Site Audit annually. The site audit will now be broken up into two parts. Part 1 of the site audit will primarily be a quick audit with automated checks. They will receive a report with the scorecard…
Summary: When a client wants access to a staging environment, we never want to give them access to Legacy staging, because we could overwrite their work when we use that environment for updates. More details about site environments can be found in this WPE this WPEarticle about converting a single environment site.
Problem Every once in a while a site gets stuck in “maintenance mode” and reverting the site to a previous backup might now resolve it. Possible Causes There are 3 main ways that a site goes into maintenance mode: Possible Solution(s) To resolve based on cause: