Add Core Updates to Monthly Reporting Note: Skip any websites that do not have a WPE link. It’s also possible that there will not be any “WP upgrade” backups for the month, so there is nothing to report regarding upgrades for that website. There can also be multiple “WP upgrade” backups for any given month,…
Summary: Occasionally a plugin will fail to update and we will need to hunt down its license key. 1.Check with the client to see if they already own the license key. Start a help desk ticket and select “we need a new license key” under saved responses: Note: you can adjust the wording if needed…
If a plugin has customizations that cannot be overwritten and plugin updates need to be disabled to freeze the plugin on the current version: Note: As mentioned above, it is likely best to put the code into the plugin that needs to be disabled itself. This ensures that code for that plugin stays with that plugin…
If any of our support team members are going to be away and not available to help with support issues for clients (or website build projects) we ask that you simply add it to our calendar to let us know.
While all of the client’s passwords are kept in 1Password, another way to access a client site is to log into my.wpengine.com. You can search for a site in the search box, then use the “wp-admin” button to log in.
NOTE – An update to this policy is coming as we are moving to Fathom Analytics. Check with Carol or Jermey before following this policy. To check for Analytics on website If Analytics is already present: use saved reply “no access to analytics” OR “Google analytics – need access” If Analytics is not present: 1. Go…
The issues: We are moving all of our clients to Fathom Analytics from Google analytics due to GDPR. At the same time that we are doing this, we are changing our pricing structure. The new pricing structure will look at plans through a “maintain”, “growth”, and “support” and “team” model. New Pricing Here are the…
We provide monthly reports to our clients that list all work done in the previous calendar month. However, there are some rare occasions when a client wants a detailed invoice of all tasks performed and costs spanning over multiple months. Payment Information There is a template for the detailed invoice located here. The information in the green box includes…
For existing clients who want to add an additional website, the signup form is on our website, here: https://clients.radiatewp.com/client-portal/add-additional-website/ Once they have submitted that form, they will receive this link to the access request form: https://radiatewp.com/secure-access-request-form/
Using Hello Sign App Go to Hellosign.com and log in using the Google Single Sign-on with [email protected] email address. This video will walk you through how to use Hello Sign to create the change order. Link to Video Sample Change Order Wording While the app has most of the change order prepared, you will have…