The Client Management System as outlined in the Profitable Project Program has a detailed outline and system of steps to educate, communicate and prepare the client to be a good client and participate in the process of building their site.
This 45-minute video is an excellent watch. It can be viewed at 1.5 speed and is a really good overview of the entire program from the author of the program. The login credentials for this are in 1pw.
Client Management System Overview – This overview document was created by the author of the program and is a great “program-at-a-glance” document.
You can also view this google doc that gives a visual overview of the system, such as the image below.
