Add Support Block Time to a Website

Video Tutorial

1. Go to the client site websites and click the name of the website where you want to add support
2. On the next screen you will see support hours and block hours, among other things – click on the edit button 
3. Make sure you add any existing hours to the support hours they purchased so they don’t lose any time. For example:
   1. if the hours were 0.5 and they purchased 10 block hours, then change it to 10.5 (i.e. 0.5 + 10)
   2. if the hours were 0, then you’d put 10 (i.e. 0 + 10)
4. Add note to website under “Website Notes” for hours added and HS ticket #, if possible.
   e.g. ” Added x support block hours (Ticket #xxxx)”