The phone number for RWP is 480-485-8784.
******New**** To log into WPEngine, we now have 2 factor authentication which means you have to check the Line2 text message. There is both a mobile app and a desktop app. that are very convenient to use once you have added them to your phone and computer.
Website Instructions
- Go to https://dashboard.line2.com/ and log in with user credentials found in 1pw.
- Click “Take me to the dashboard” in the very top righthand corner.
- Click “Activity” in the lefthand sidebar
Voicemail “Queen”
Danielle is the main keeper of the phone calls. Please know that we do not expect Danielle to answer the phone when it rings. The voicemail is active and you can return calls as soon as you are able.
Voicemail “Attendants in Waiting”
Everyone else (Carol, Jeremy, Stefano, Jewell and Renee) – We do not expect or want you to use the phone as a regular means of support. However, there are times when it is necessary to have contact by phone and there may be times that a client calls and wants to talk with you and we do not you to have to give them your personal cell.
How it Works
So here is how the system is set up. Line 2 has an auto-attendant greeting setup that says the following:
Hello, you have reached RadiateWP. We are pleased to hear from you. If you would like to leave a message for Danielle, press 1. For Carol, Press 2. For Jeremy, Press 3. For Stefano, press 4. For Jewel, press 5. And for Renee, press 6.Thank you so much and have a great day.
Please note that the voicemail still goes to our main RWP voicemail. They all end up in the same location. However, if someone presses 1 and leaves a message, the message goes to that main voicemail box AND it sends an email to Danielle with the message. So you don’t really have your own VM box, but you get notified for messages meant for you.
Anytime someone leaves a voicemail, it also emails Helpscout. So that ticket can be assigned accordingly.
Danielle will monitor the main voicemailbox and will route them as needed.
Making Calls Outbound
Go to https://www.line2.com/apps/mobile and download Line2 app. You can download to your mobile phone as well as to your Mac or PC computer. I have it installed on both my phone and Mac. Once you have downloaded the LIne 2 app, you can actually call back using the app and the person will see our RWP phone number on caller ID, not your own phone. We can also send and receive text messages and listen to all of the voicemail messages.